Cancellation and Refund


Thank you for shopping at Kapzure. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Kapzure. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Kapzure, you agree to the terms set forth below, along with Policy.

Cancellation Policy

Before Shipment:
  • Customers can cancel their order free of charge at any time before the shipment has been dispatched.
  • To cancel your order, please contact our customer service team at, or call +91-9385918001.
After Shipment:
  • Once the order has been dispatched, it will be eligible for return rather than cancellation. Please refer to our Return Policy.
Return Policy

Return Eligibility: Returns are handled on a case-by-case basis. Please contact our support team at or call +91-9385918001 to discuss the eligibility of your item for a return. We aim to ensure satisfaction and will consider the condition of the item, the circumstances of the purchase, and your reasons for returning the item when making a decision.

Refund Policy

Refund Eligibility:
  • To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refund Process:
  • To initiate a refund, please contact us at or with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
  • Refunds will be processed within a certain number of days of receiving the returned item(s) and inspecting the condition.
  • You will be notified via email once your return has been processed and your refund issued.
Late or Missing Refunds
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at or

Kapzure reserves the right to modify the terms of the cancellation & refund policy at any time. Any changes will be effective immediately upon posting the revised policy on this URL.