What is dropshipping and how does it work on Kapzure.com?
Dropshipping is a retail fulfillment method where you buy products from a third-party supplier who then ships them directly to you. On Kapzure.com, you browse our curated selection of products, place an order, and we coordinate with trusted suppliers to deliver your items straight to your door—no need for you to handle inventory or shipping logistics.
How do I place an order on Kapzure.com?
Simply browse our online catalog, add the products you want to your cart, and proceed to checkout. Once you’ve entered your shipping and payment information, your order will be processed and fulfilled by our supplier partners.
How long will it take to receive my order?
Delivery times vary depending on the product’s origin and your location. Most orders typically arrive within 7–21 business days. Once your order ships, you’ll receive a tracking number so you can monitor its progress.
Can I track my order?
Yes. As soon as your order is shipped, we’ll send you a confirmation email with a tracking number and instructions on how to track your package’s journey.
What if I receive a damaged or incorrect product?
you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. We’ll work with you to arrange a replacement, exchange, or refund, depending on the circumstances.
What is your return policy?
We aim for 100% customer satisfaction. If you’re not happy with your purchase, please review our Returns & Refunds policy on Kapzure.com to see if your order qualifies for a return or exchange. Generally, most returns can be initiated within a specified timeframe after delivery.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards, and other reputable online payment gateways. Your financial information is always encrypted and secure.
Can I change or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact customer support as soon as possible. If the order hasn’t been processed by the supplier yet, we’ll do our best to accommodate your request.
How can I contact customer support?
If you need help or have any questions, you can reach our support team via our Contact Us page, email, or live chat (if available). We’ll respond to your inquiry as soon as possible.